Frequently Asked Questions

Although we try to explain as much as we can within the content of our website you may still have some questions, so below we have listed some of the most commonly asked questions and our business terms, if your question is not here please feel free to give us a call or email us with yours.     Questions & Answers

• Can we have a tasting session?
  • Sorry no, we don't do tasting sessions like what a hotel or restaurant may do.  As a busy small business we would have to charge an unreasonable amount for tasting sessions and wouldn't be able to recreate some of the dishes and menus that we offer on a very small-scale, such as the big pans & hog roasts.  However, we do have lots of pictures throughout the website showing what we do along with descriptions and ingredients.
    
• Can you provide references?
  • Yes, we are happy for prospective clients if they wish to see testimonials from previous clients. We can post out photocopies of these references, testimonials and feedback that we receive back from clients, however please note that in order for us to abide by the Data Protection Act 1998 we will have to blank out certain key parts of addresses.
• Can i make changes to your menus?
  •  Yes we are more than happy to discuss any changes with you, but first book your date with us to secure your date, as dates are allocated on a 'first come first served basis' to promote fairness. Then we will have time then to work with you to adapt our menus to create your ideal feast, .
• We are on a limited budget and would like to provide our own deserts and vegetarian options. Would this be ok?
  
  • Yes. As professional caterers we understand our customers have varying requirements and budgets and we aim to accommodate these at all times which may involve us doing all or only part of the total catering for your event.
• Do we do silver service (table service)?
  •  The catering options we do are designed to be informal and as a nice alternative to 'silver service' promoting a more relaxed enjoyable atmosphere for guests whatever the occasion, and so are served in a 'buffet setting.' Pictures of how we do this are on various pages of the site and in-particular on our testimonials and gallery page.
    
• Are you registered with Environmental Health? 
  • Yes, we are registered with our local Environmental Health Office and have annual meetings with them and have a rating of excellent with them.
    
• Can i claim my VAT back from you?
  •   Yes you can, because we are VAT registered.
• Where are your pigs sourced and what bread are they?
  • All of our pigs are from a farm in North Yorkshire, the bread is British Large Whites, we can upon request get special breads.
• What sort of meat do you use?
  • All of meat is 100% farm assured, we dont use anything but the best british reared meat. 
• How long does it take to serve a hog roast?
  • We operate to a 1- 2 hour serve time to EHO guidelines, and to ensure your hog does not go cold once we have started carving and serving it to your guests.
• How many will a hog roast feed?
  • We will supply the correct size pig for the number of guest at your event from 20 to 400+.
• What if i want a hog roast for 20 guests?
  • 20 guests is fine it will just cost a little more per head.
• How much will a hog roast cost?
  • We tailor make each quote to suit the number of guests and menu choices to your event.
• Are your staff all trained?
  • Yes, all of our staff have appropriate Health & Hygiene and Food Handling & Preparation Certificates.
• Do you have insurance?
  • We have public liability of up to 5 million and other insurances and licences in place in order to operate.
• What do I need to provide?
  • All we need is adequate shelter and light for service to be carried out along with a flat area of a min 3x3mtrs for us to work within. 
• What happens if it rains?
  • We can carry and serve the hog inside, we can if requested provide a gazebo* with prior arrangement for our equipment and the hog, so the rain has no effect on our oven or the service we provide, however you will need to provide shelter for your guests.
• What if we dont eat it all?
  • We will remove and dispose of any food left or if you provide containers or bowls then we will leave any food left with you.
    

 Mobile Bar

• Do you have a personal licence?
  • We will supply a bartender(s) for your event with a personal licence.
• What about an events licence?
  • We will apply and pay for the temporary events licence required for the bar, which will run to midnight.
• Do you have your own glasses?
  • We use high quality disposable glasses. 
•   Do you have insurance?
  • We have public liability in place in order for us to operate.
• For weddings can you provide all wine glasses for tables?
  • Yes we can, for wine and champagne glasses and flutes we hire them in and pass on the charge to you.
•  Can we supply our own drinks / wine and table wine?
  
  • Bottles of wine for tables must be supplied by us unless otherwise agreed by us, and no other alcohol must be supplied or available without our prior knowledge and consent to adhere to licensing laws to which we must abide to, please see our full bar hire terms and conditions for more information.
• What do you need?
  
  • We need light and a covered/sheltered area of 5x4mtr (as a minimum) to set the bar up in.

  General Booking and Payment Information and Terms

• Payment Information
  • We do not store or have access to customer payment details that have been made through our paypal payment system.
• Bookings
  • All bookings are taken on a first come first served basis, dates can be provisionally held at discretion for 5 days only.  All quotations are valid for 2 weeks after this time it is assumed cancelled.  To proceed to a booking please confirm via phone or email to us and we will send out a booking contract, which must be hand signed and a copy sent back to us along with a non-refundable deposit (Usually £120.00 or 10% whichever is greater) which is deducted from the outstanding balance which must be paid in full no later than 14 days prior to the event.
• Cancellation Policy
  •  Clients will receive a booking form / contract with details of their event and service, if the booking is cancelled by the client the deposit is non refundable.  If the booking is cancelled within 8 weeks of the event date then the full amount outstanding must be paid in full.
• Credit
  • We dont provide a credit facility; all bookings must be paid in full 14 days prior to the event, unless at short notice and or otherwise agreed at the initial enquiry by Bouncing Hogs n Bars.   Payments that are not paid in full will be subject to interest as stated in our contract.
• Full Terms & Conditions of Service

 Hog Roast Caterers, Hog Roast, Barbecue Catering, Party Caterers, BBQ Caterers, Big Pan Caterers, Wedding Caterers, Mobile Bar Hire, Hog Roasts and BBQ Caterers 

from Bouncing Hogs ‘n’ Bars, Yorkshire.